Frank I. Luntz is one of the most respected communications professionals in America today. He has written, supervised, and conducted more than 1,500 surveys and focus groups for corporate and public affairs clients all over the world. The go-to guy for Fortune 500 CEOs, he is the first resource media outlets turn to when they want to understand the American public. The author of the bestseller Words That Work, Luntz, lives outside Washington, D.C.
Luntz frequently tests word and phrase choices using focus groups and interviews. His stated purpose in this is the goal of causing audiences to react based on emotion. "80 percent of our life is emotion, and only 20 percent is intellect. I am much more interested in how you feel than how you think. ... If I respond to you quietly, the viewer at home is going to have a different reaction than if I respond to you with emotion and with passion and wave my arms around. Somebody like this is an intellectual; somebody like this is a freak."