Steve Harvey is an American actor, comedian, television host, author, and radio personality who has had an incredibly successful career in entertainment. He is best known for his work on The Steve Harvey Show, Family Feud, and Little Big Shots.
Harvey was born in Welch, West Virginia, in 1957 and raised in Cleveland, Ohio. In 1984, he got his start as a stand-up comedian. That same year, he was a finalist in the Johnnie Walker National Comedy Search. In 1990, Harvey was cast in The Steve Harvey Show, a hit situation comedy that aired on the WB Network.
Harvey became a household name in 2000 when he began hosting the long-running game show Family Feud. For his work, he won seven Daytime Emmy Awards for Outstanding Game Show Host. In 2015, he began hosting Little Big Shots, a show that showcases the talents of children, which also earned him an Emmy nomination.
Harvey has also had a number of acting roles in television and film, including a recurring role on the sitcom The Parkers and a starring role in the movie Johnson Family Vacation. In addition, he has written multiple books, including the New York Times Best Seller Act Like a Lady and Think Like a Man.
Throughout his career, Harvey has been active in charitable works. He created the Steve and Marjorie Harvey Foundation, which focuses on empowering youth and families, and he is an ambassador for the United Nations Foundation’s Nothing But Nets campaign, which provides life-saving bed nets to families in Africa.
Harvey is an incredibly successful entertainer, and his influence can be seen in many different areas of entertainment. His work has been recognized by multiple Emmy Awards and other accolades, and he continues to be an important figure in the industry.
Harvey is also well-known for his ability to make people laugh. He has performed comedy shows across the country and is often featured on late-night talk shows. He is a frequent guest on the Ellen DeGeneres Show and has also hosted the BET Awards and the Miss Universe Pageant.
In addition, Harvey is a regular contributor to the radio show The Steve Harvey Morning Show, which is broadcast in over 70 markets in the United States and around the world. He is also the host of Steve Harvey’s Funderdome, a competition show on ABC that gives inventors the opportunity to pitch their products to a live audience.

Steve

Chris Anderson is the Head of TED, a non-profit organization devoted to spreading ideas through short, powerful talks. He is also the founder of TEDx, a program that allows communities and organizations to host TED-like events.
Anderson has been involved with TED since 2001 and took over as Head of TED in 2002. Under his leadership, TED has grown into a global phenomenon, with talks being viewed by millions of people in more than 100 languages. He has also been instrumental in expanding the reach of TED by making the words available for free online and by launching the TEDx program.
In addition to his work with TED, Anderson is also an entrepreneur and author. He is the founder of several successful companies. In addition, he has written several books, including "The Long Tail: Why the Future of Business Is Selling Less of More" and "TED Talks: The Official TED Guide to Public Speaking."
Anderson is a firm believer in the power of ideas to change the world, and he has dedicated his career to promoting this idea through TED. He is a charismatic and dynamic speaker and has been praised for his ability to bring together diverse groups of people to share their thoughts and inspire change.
Anderson is also known for his innovative approach to curation, which has helped to make TED one of the most respected and widely-watched platforms for ideas. He has a keen eye for identifying new and emerging trends and is always looking for ways to bring fresh perspectives and voices to the TED stage.
He has also been a champion of using technology to democratize knowledge and ideas, making them more accessible to people worldwide. In addition, he has been an early adopter of new technologies, such as online video and social media, to help spread TED's message and reach new audiences.
Various organizations and publications have also recognized Anderson's work with TED. He has been honored with numerous awards for his contributions to the field of communications and education and has been named one of the most influential people in the world by Time Magazine.
In addition to his role at TED, Anderson is a sought-after speaker and advisor and has been invited to speak at conferences and events worldwide. In addition, he is a regular contributor to various publications, where he shares his insights on the future of technology, business, and culture.
Overall, Chris Anderson is a respected leader and a thought leader in the field of ideas and education, and he continues to inspire and innovate in his role as Head of TED. His work has helped make TED one of the most critical and influential platforms for sharing knowledge and ideas, and his contributions to the field will continue to be felt for years.

Chris

Reid Hoffman is a venture capitalist and entrepreneur. He co-founded LinkedIn, a business-oriented social networking service, and was an executive at PayPal, an online payment company. Hoffman is also a partner at Greylock Partners, a venture capital firm. In addition, he is a board member or advisor to several technology companies and is the host of the podcast "Masters of Scale."
Reid Hoffman is also an author; he has written two books, The Startup of You: Adapt to the Future, Invest in Yourself, and Transform Your Career and Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies. In "The Startup of You," Hoffman writes about how to create a career and life adaptable to change and position oneself to take advantage of new opportunities.
In "Blitzscaling," Hoffman shares his experiences as an entrepreneur and venture capitalist and provides insights on how to scale a business quickly while maintaining a solid company culture and sustainable growth. Both books have been well-received by critics and praised for giving practical advice for entrepreneurs and career-minded individuals.
Reid Hoffman co-founded LinkedIn in 2002 and served as its Executive Chairman until Microsoft acquired the company in 2016. Under Hoffman's leadership, LinkedIn became one of the most popular social media platforms for professionals, with over 700 million members as of 2021.
He was also instrumental in the company's initial public offering (IPO) in 2011 and its growth and expansion in the following years. He has also been recognized for his role in developing LinkedIn as a pioneer in social networking for professionals and for his contributions to the technology industry as an entrepreneur and venture capitalist.

Reid

Tim Ferriss is an American author, entrepreneur, and public speaker. He is best known for his bestselling book, The 4-Hour Workweek, and for his podcast, The Tim Ferriss Show. Ferriss has been featured in the Time 100 Most Influential People list and has been recognized as one of Fast Company's "Most Innovative Business People."
Ferriss was born in East Hampton, New York, in 1977. He attended St. Paul's School in Concord, New Hampshire, and graduated from Princeton University with a degree in East Asian Studies in 2000. After college, he worked in sales and marketing for a data storage company before starting his own business, BrainQUICKEN, which he eventually sold.
In 2007, Ferriss wrote The 4-Hour Workweek, which became an international bestseller. The book proposed a new way of working that focused on efficiency and productivity and encouraged readers to pursue their dreams and passions. The book was credited with launching the "lifestyle design" movement and has been translated into 35 languages.
In 2010, Ferriss launched his podcast, The Tim Ferriss Show, which is now one of the most popular podcasts in the world. He interviews high-profile guests from various fields, including business, sports, and entertainment. Ferriss has also written several other books, including The 4-Hour Body, The 4-Hour Chef, Tools of Titans, and Tribe of Mentors.
Ferriss has been an active investor, advisor, and board member for a number of companies, including Uber, Evernote, Shopify, and Duolingo. He is a founding member of the Silicon Valley investment firm K9 Ventures and is also a venture partner at the venture capital firm Collaborative Fund.
Ferriss is active in the philanthropic community and has been involved with a number of charities, including DonorsChoose.org, The International Rescue Committee, and the Michael J. Fox Foundation. He is also a member of the Clinton Global Initiative.

Aaron Dignan sees the same phenomenon everywhere he looks. Our most trusted and important institutions in business, healthcare, government, philanthropy, and beyond are struggling. They’re confronted with the fact that the scale and bureaucracy that once made them strong are liabilities in an era of constant change. For the past ten years, he has studied organizations and teams with a new way of working that prioritizes adaptivity and autonomy over efficiency and control. Aaron contends that teams everywhere need to join them in the future of work.
As the founder of The Ready, a global organizational transformation and coaching practice, he helps companies large and small adopt new forms of self-organization and dynamic teaming. Clients include GE, Kaplan, Lloyds Banking Group, Microsoft, Citibank, FreshDirect, Hyatt, Airbnb, Bloomin’ Brands, Charles Schwab, PG&amp;E, Fidelity, New York Public Radio, and charity: water.&nbsp;
Dignan is an active angel investor and helps build partnerships between the startups and end-ups he advises. He has sat on advisory boards for GE, American Express, PepsiCo, and Cooper Hewitt National Design Museum, as well as the board of directors for Smashburger. He is currently traveling and speaking in support of his new book Brave New Work (Portfolio 2019).

Aaron

Adam Grant is an American psychologist and author widely known for his work on the science of giving, creativity, and organizational psychology. He is the top-rated professor at the Wharton School of the University of Pennsylvania and a former professor at the University of Michigan. His first book, Give and Take: A Revolutionary Approach to Success, was a New York Times bestseller.
Grant is a leading authority on the science of giving, creativity, and organizational psychology. He has written or co-written six books, including Originals: How Non-Conformists Move the World and Option B: Facing Adversity, Building Resilience, and Finding Joy. He has also written for The New York Times, The Atlantic Monthly, Harvard Business Review, and other publications.
Grant's research focuses on how giving, taking, and exchanging advice affects an individual’s success. He has studied how to maximize the benefits of giving, how to encourage more successful collaborations, and how to foster an environment of innovation and creativity. He has also explored how to assess and develop leadership potential within organizations and how to build workplace cultures where employees are empowered to do their best work.
Grant has received numerous awards and honors, including being named one of the world's 40 most influential management thinkers by Thinkers50 in 2015, one of the world's 50 most influential management thinkers by Thinkers50 in 2018, and one of the world's most influential management gurus by The Observer in 2018. He is a recipient of the Carnegie Medal for Excellence in Mentoring and was named the Most Influential Thinker of the Decade by Poets &amp; Quants in 2020.
In addition to his academic and writing career, Grant is a frequent speaker for organizations, universities, and conferences around the world. He has presented to audiences of thousands at TEDx events, and he has been featured on television and radio programs such as The Oprah Winfrey Show, 60 Minutes, and NPR’s Fresh Air. He has also served as a visiting professor at Stanford, Cornell, and INSEAD, and he is currently a visiting professor at the London School of Economics.

Adam

Ryan Holiday is an American author, marketer, media strategist, and entrepreneur. He is the author of several bestselling books, including his most recent, Perennial Seller, as well as popular titles such as The Obstacle Is the Way, Ego Is the Enemy, Conspiracy, and Growth Hacker Marketing. Holiday has written for the New York Times, Forbes, the Wall Street Journal, and other publications. He has also been featured in Time, The New Yorker, and The Washington Post.
Holiday is the founder of Brass Check, a creative consulting agency that specializes in marketing, media strategy, and creative consulting. He has worked with some of the world’s most successful authors, entrepreneurs, and public figures, including Tony Robbins, Tim Ferriss, Robert Greene, and Tucker Max. His clients also include media companies such as VICE, MTV, and Complex. He has also served as a consultant to brands such as American Apparel, Google, and Gillette.
As an author, Holiday has written nine books, three of which have become New York Times bestsellers. His books focus on topics such as personal and professional development, marketing, and media strategy. His most recent book, Perennial Seller, is a guide to creating and sustaining success in business, publishing, and life.
As a media strategist and consultant, Holiday has helped launch and reinvigorate several brands and campaigns. His work spans from creating marketing campaigns for startups and Fortune 500 companies to working as a creative consultant for media companies and major brands.
Holiday's work has been featured in major publications, including the New York Times, The Wall Street Journal, Fast Company, and The Washington Post. He has also appeared on television shows such as the Colbert Report, Late Night with Jimmy Fallon, The Today Show, and podcasts such as the Tim Ferriss Show and the Joe Rogan Experience.&nbsp;
In addition to his work as an author, media strategist, and consultant, Holiday is a frequent public speaker. He has been a keynote speaker at events such as SXSW, the World Business Forum, and the Inc. 5000 Conference. He also teaches marketing and media strategy classes at the University of California, Berkeley.
Holiday is passionate about helping others achieve their goals and dreams. He has created several online courses and resources to help entrepreneurs, creatives, and marketers better understand the media landscape, marketing, and creative strategies. He also serves as the Managing Director of the media startup, Contently and is an adviser to several startups and companies. He is also a mentor to many aspiring entrepreneurs and creators.

Ryan

Patty McCord brings the Silicon Valley concepts of fresh ideas and innovation and applies them to rethinking the way we work. She challenges norms and invites us to reconsider the idea of “best practices.” From her many years working with companies that range from very large global tech companies to small, very small innovative start-ups, Patty saw firsthand how companies can become slow and complacent and employees become cynics and whiners.&nbsp;
She spent 14 years at Netflix experimenting with new ways to work. Making the Netflix culture deck become reality for the people who work there. From abolishing performance reviews to challenging the need for policies, Patty believes people come to work as fully formed adults who desire to make an impact and be proud of what they do.&nbsp;
She’s on a mission to spread the word that we can do this differently. She is frequently in the media with interviews and articles from Harvard Business Review, NPR, Fast Company, and The Wall Street Journal. She speaks at CEO Forums, Business schools, and for large groups around the world.

Patty

Antonio García Martínez is an entrepreneur, investor, writer, and tech industry veteran. He has had a long and varied career, beginning in the early days of the dot-com boom and continuing today. Early in his career, Antonio worked in a variety of roles at companies such as Apple, Microsoft, and Goldman Sachs.
At Apple, Antonio held a variety of positions, including working on the retail side of the business, developing software, and helping to launch the Apple Store. At Microsoft, Antonio was involved in the development of a number of products, including Windows 95 and Windows 98. After leaving Microsoft, Antonio founded Adify, a venture-backed ad network that WPP eventually acquired.
More recently, Antonio has become an investor, author, and thought leader in the technology and venture capital industries. He has invested in a variety of startups, including Twitter, Uber, and Stripe. He is also the author of the book Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley, which chronicles his experiences in the tech industry.
In addition to his work as an investor and author, Antonio is a sought-after speaker and thought leader. He has appeared on the TED stage, as well as at conferences including SXSW, DLD, and TechCrunch Disrupt. Antonio is often called upon to provide his expertise and insight into the tech industry, as well as his views on the current state of venture capital and startups.
Overall, Antonio García Martínez is an accomplished entrepreneur, investor, author, and thought leader. His wealth of experience and knowledge from working in and around the tech industry, combined with his excellent communication skills, make him a highly sought-after individual in the industry.

Antonio García

Geoffrey Moore is an author, speaker, and advisor who splits his consulting time between start-up companies in the Wildcat Venture Partners portfolios and established high-tech enterprises, most recently including Salesforce, Microsoft, Autodesk, F5Networks, Gainsight, Google, and Splunk. Moore’s life’s work has focused on the market dynamics surrounding disruptive innovations.&nbsp;
His first book, Crossing the Chasm, focuses on the challenges start-up companies face transitioning from early adoption to mainstream customers. It has sold more than a million copies, and its third edition has been revised such that the majority of its examples and case studies reference companies coming to prominence in the past decade. Moore’s latest business-related work, Zone to Win, addresses the challenge large enterprises face when embracing disruptive innovations, even when it is in their best interests to do so.&nbsp;
It’s time to stop explaining why they don’t and start explaining how they can. This has been the basis of much of his recent consulting. In a significant departure from Moore’s lifetime of business-related consulting, Moore uses his expertise in creating frameworks and applies it to the meaning of life itself and the big question, “What is going on?”. His latest book, The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality, offers readers a complete look at how the universe has evolved and our ethical place within it.
&nbsp;As Moore says in the book, “Our core sense of good and bad does not come from above. It is neither transcendent nor divine. Rather, it is inherent in our mammalian upbringing.” Irish by heritage, Moore has yet to meet a microphone he didn’t like and gives between 50 and 80 speeches a year. One theme that has received a lot of attention recently is the transition in enterprise IT investment focus from Systems of Record to Systems of Engagement.&nbsp;
This is driving the deployment of new cloud infrastructure to complement the legacy client-server stack, creating massive markets for the next generation of tech industry leaders. Moore has a bachelors in American literature from Stanford University and a Ph.D. in English literature from the University of Washington. After teaching English for four years at Olivet College, he came back to the Bay Area with his wife and family and began a career in high tech as a training specialist.&nbsp;
Over time he transitioned first into sales and then into marketing, finally finding his niche in marketing consulting, working first at Regis McKenna Inc. The three firms he helped found: Were the Chasm Group, Chasm Institute, and TCG Advisors. Today he is chairman emeritus of all three.

Geoffrey

Jake Knapp is an inventor, designer, and author. He is most well-known for inventing the Design Sprint, a five-day process for solving problems and creating new products, services, and strategies. He is also a New York Times bestselling author, having written two books, Sprint and Make Time.&nbsp;
As a design thinker, Jake has worked with some of the world’s leading companies, such as Slack, LEGO, IDEO, and NASA. He has coached on design strategy and time management, helping these companies take their products and services from ideas to reality.
An advocate of the design-thinking approach, Jake has been a keynote speaker at conferences and workshops around the world. He has been featured in The New York Times, The Wall Street Journal, The Guardian, Wired, and Forbes and has been invited to TEDx and Google's Zeitgeist conferences to discuss his methodologies.
Jake is currently a Design Partner at Google Ventures, where he helps companies use design sprints to create innovative products and services. He also serves as a lecturer at Stanford University's Hasso Plattner Institute of Design, where he teaches Design Thinking and Design Sprints.
Jake has a passion for creating and innovating, and his approach to design has helped countless companies realize their potential. He is a firm believer that with the right combination of processes, people, and tools, any problem can be solved.

Jake

Elad Gil is an entrepreneur, operating executive, and investor or advisor to private companies such as Airbnb, Coinbase, Checkr, Gusto, Instacart, OpenDoor, Pinterest, Square, Stripe, Wish, and others. He is cofounder and chairman at Color Genomics.&nbsp;
Previously, he was the VP of Corporate Strategy at Twitter, where he also ran various product (Geo, Search) and other operational teams (M&amp;A and Corporate Development). Elad joined Twitter via the acquisition of MixerLabs, a company where he was co-founder and CEO. MixerLabs ran GeoAPI, one of the early developer-centric platform infrastructure products. Elad spent many years at Google, where he started the mobile team and was involved in all aspects of getting that team up and running. He was involved with three acquisitions (including the Android team) and was the original product manager for Google Mobile Maps and other key mobile products.&nbsp;
Prior to Google, Elad had product management and market-seeding roles at a number of Silicon Valley companies. He also worked at McKinsey &amp; Co. Elad received his Ph.D. from the Massachusetts Institute of Technology and has degrees in Mathematics and Biology from the University of California, San Diego.

Elad

Jocko Willink is an American retired Navy Seal officer, author, podcaster, and public speaker. He is best known for his involvement in the Battle of Ramadi, his success in the Navy SEALs, and his leadership philosophy, which is based on discipline, hard work, and respect for others.
Willink was born in Easton, Pennsylvania, on September 8, 1971. He joined the Navy in 1990 and, after graduating from Basic Underwater Demolition/SEAL (BUD/S) training, was assigned to SEAL Team 3. During his service in the Navy, Willink completed multiple deployments to Iraq and Afghanistan and was eventually assigned to Task Unit Bruiser, the most decorated special operations unit of the Iraq War. During the Battle of Ramadi, Willink and his team helped to clear the city of insurgent forces, and their exemplary performance earned them the Navy Cross.
Willink retired from the Navy in 2010 and soon after began to share his leadership philosophy. He has authored several books, including Extreme Ownership, Leadership Strategy and Tactics, and Way of the Warrior Kid, as well as co-hosting the popular podcast Jocko Podcast.
Willink is also a respected public speaker, giving talks all over the world on topics such as leadership, discipline, and team building. He is a sought-after keynote speaker for both corporate and military events.
Willink is an advocate for physical and mental fitness, often speaking about the importance of proper nutrition and exercise. He also encourages people to push themselves and strive to become the best versions of themselves.
Willink is a highly respected figure in the military and business worlds, and his words have been an inspiration to many. His leadership philosophy is one that emphasizes discipline, hard work, and respect for others, and these values are ones that have served him well throughout his career.

Jocko

Mark Roberge is an Advisor to HubSpot and the former Chief Revenue Officer of HubSpot’s Sales Division. He is the bestselling author of the award-winning book, “The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to Go from $0 to $100 Million”. Mark is one of the instructors for HubSpot Academy's Inbound Sales Certification and also a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School, where he teaches Entrepreneurial Sales and Marketing in the second-year MBA program.
Prior to his role as CRO, Mark served as SVP of Worldwide Sales and Services at HubSpot, increasing revenue by over 6,000% and expanding the team from 1 to 450 employees. As a result, HubSpot placed #33 on the INC 500 Fastest Growing Companies list in 2011.
Named one of Forbes' Top 30 Social Sellers in the World, Mark has also won the Salesperson of the Year award at the MIT Sales Conference in 2010. He was a semi-finalist in the 2005 MIT $50K Business Plan competition and was awarded the Patrick McGovern award for his contributions to entrepreneurship at MIT. He holds a BS in Mechanical Engineering from Lehigh University and an MBA from the MIT Sloan School of Management.

Mark

Alan George "A.G." Lafley has rejoined Procter &amp; Gamble (P&amp;G) as president and CEO, effective immediately. He has also been elected to the board of directors and will serve as its chairman. Lafley joined Cincinnati, Ohio-based P&amp;G in 1977 and served as president and CEO from 2000 to 2009. He succeeds Robert A. “Bob” McDonald, who is retiring from the company on June 30, 2013, after 33 years of service.
"A.G.’s track record and his depth of experience at P&amp;G make him uniquely qualified to lead the company forward at this important time,” said Jim McNerney, presiding director of P&amp;G’s Board. “The board expects A.G. to further improve results, implement the current productivity plan, and facilitate an ongoing succession process," and further expressed confidence that Lafley "will continue improving P&amp;G’s performance.”
“I wish Bob well and thank him for his service to P&amp;G,” Lafley said. “I am looking forward to working with P&amp;G’s outstanding leadership team to continue to improve the company’s performance. I am confident that we will deliver strong innovation, productivity, and growth to win with consumers, customers, and shareholders.”
McDonald joined the company in 1980 and served as president and CEO from 2009 to 2013. “It has been a privilege to work with the people of Procter &amp; Gamble to serve consumers around the world,” McDonald said. “I’m proud of what we have accomplished together, and I am confident in the company’s future.”

A.G.

Seth Godin is an American entrepreneur, author, speaker, and thought leader. He is best known for his work in marketing, and he has written 18 international bestsellers, including Tribes, Permission Marketing, Purple Cow, and The Dip. He is the founder of several companies, and he currently serves as the founder and CEO of The Domino Project and Squidoo.
Godin has been a leader in the marketing industry for more than 20 years, and he has become one of the most influential and respected voices in the industry. His books have been translated into 35 languages, and his blog is one of the most popular in the world. He has also been featured in many prestigious publications, including The New York Times, The Wall Street Journal, The Economist, and Fast Company.
Godin is a strong advocate for the use of digital marketing, and he has been instrumental in the development of many innovative marketing strategies. He is a proponent of permission marketing, which involves building relationships with customers instead of using intrusive advertising. He also believes in the importance of giving away content for free as part of a customer acquisition strategy. Additionally, Godin is a strong believer in the power of storytelling to engage and inspire customers.
Godin is also a sought-after speaker, and he has given keynote addresses and lectures around the world. He is a frequent guest on radio and television programs, and he has been a keynote speaker at conferences such as TED, South by Southwest, and PopTech. He also regularly speaks at universities and colleges, and he has been a visiting professor at several universities.
In addition to his work in marketing, Godin is an active philanthropist and a proponent of social change. He is a vocal advocate for education reform, and he has worked with several organizations to improve access to education in underserved communities. He is also a strong supporter of animal rights and environmental protection.
Godin's work has been recognized with several awards, including the Tribeca Disruptive Innovation Award and the Marketing Hall of Fame Award from the American Marketing Association. His books have also been selected as “Best Books of the Year” by the New York Times and BusinessWeek.

Seth

Ari Weinzweig, the co-founder of Zingerman's Deli and author of Zingerman's Guide to Giving Great Service, reveals the secrets to providing exceptional customer service.
&nbsp;The Zingerman crew knows a thing or two about customer service and has been lauded in publications as diverse as the New York Times, Mens Journal, Inc. Magazine, and Esquire. And what began as a little deli has blossomed into a thriving restaurant, catering service, bakery, mail-order company, creamery, and training facility.&nbsp;
Now in his book Zingerman's Guide to Giving Great Service, Weinzweig shares the Zingerman method of treating customers – including step-by-step instructions on what to teach employees, how to train them, how to implement the training and how to measure their success.

David Cancel is a serial entrepreneur and technology executive. He has co-founded several companies, including Performable (acquired by HubSpot in 2011), Ghostery (acquired by Evidon in 2017), and Drift (a conversational marketing and sales platform).
He is currently the CEO of Drift, a conversational marketing and sales platform. Drift's platform allows businesses to communicate with their customers through live chat, bots and messaging. The company's mission is to help enterprises to create human connections with their customers. Drift was founded in 2015 and has grown to become one of the leading conversational marketing platforms in the industry. The company has raised over $90 million in funding, and it has been recognized for its innovative approach to customer engagement.
David Cancel also has been a critical figure in the development of the conversational marketing industry and is considered a thought leader in the field. He has also been a product leader at several other companies, including HubSpot, Looker, and Compete.com. He is a recognized speaker and thought leader in product development, customer acquisition, and scaling startups.

David

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In Zingerman’s Guide to Giving Great Service, Ari Weinzweig emphasizes the importance of providing excellent service. He believes that great service is not just about making customers happy, but also about creating a positive work environment for employees. So, take a look at your own business and see if you're providing the best service possible.

The Importance of Service

Ari Weinzweig shares a five-step process for handling customer complaints in his book. He suggests acknowledging the complaint, sincerely apologizing, taking action to fix the problem, thanking the customer for their feedback, and documenting the complaint for future reference. This process can help you turn a negative situation into a positive one.

The 5 Steps to Effectively Handling Complaints

The author encourages readers to explore the power of positive beliefs. He argues that what we believe about ourselves and our business can greatly impact our success. So, if you believe you can provide great service, you're more likely to do so. Check your own beliefs and see if they're helping or hindering your success.

The Power of Positive Beliefs

Training is a key component of great service, according to Ari Weinzweig. He suggests investing in regular training for your team to ensure they have the skills and knowledge to provide excellent service. So, take a look at your current training program and see if it's up to scratch.

The Role of Training

In Zingerman’s Guide to Giving Great Service, the author highlights the importance of showing appreciation to both customers and employees. He believes that a simple 'thank you' can go a long way in building strong relationships. So, don't forget to show your appreciation next time you're interacting with a customer or employee.

The Art of Appreciation

Zingerman’s Guide to Giving Great Service

Ari Weinzweig is the founding partner of Zingerman s Community of Businesses, including Zingerman s Delicatessen, Zingerman s Creamery, and Zingerman s Bakehouse.

Ari Weinzweig

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Zingerman’s Guide to Giving Great Service

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Zingerman’s Guide to Giving Great Service

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