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Never Split the Difference
288 pages, 2016
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator.
Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles―counterintuitive tactics and strategies―you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for buying a car, negotiating a salary, buying a home, renegotiating rent, and deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
In Never Split the Difference, Chris Voss emphasizes the importance of empathy in negotiation. He suggests that understanding and acknowledging the other person's perspective can help you gain their trust and cooperation. So, take a look at how you can use empathy to your advantage in your next negotiation.
Voss highlights the importance of active listening in successful negotiations. He believes that by truly hearing and understanding what the other party is saying, you can find common ground and reach a mutually beneficial agreement. So, check out how you can improve your listening skills.
One of the key takeaways from Never Split the Difference is the concept of 'tactical empathy'. This is about using your understanding of the other person's feelings and mindset to influence the negotiation in your favor. So, dig into this concept and see how it can help you in your negotiations.
Voss introduces the 'mirroring' technique in his book. This involves repeating the last few words of the other person's statement, which encourages them to continue talking and reveal more information. So, explore this technique and find out how it can help you gain an upper hand in negotiations.
He also explores the power of 'No' in negotiations. According to Voss, 'No' is not a rejection, but a protection of one's interests. It can be used as a powerful tool to assert control and steer the negotiation in your favor. So, take a look at how you can use 'No' effectively in your negotiations.
Quotes 5
Never Split the Difference is a game-changer in the field of negotiation. It's a must-read.
Daniel Pink - Bestselling AuthorThis book is a powerful tool that pushes the boundaries of negotiation.
Adam Grant - Organizational PsychologistNever Split the Difference is a guidebook to achieving the impossible in negotiations.
Tim Ferriss - Entrepreneur, PodcasterThis book is a masterclass in negotiation techniques. It's a must-have.
Mark Cuban - Businessman, InvestorNever Split the Difference is a revolutionary approach to negotiation. It's a game-changer.
Tony Robbins - Motivational Speaker
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