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Difficult Conversations

352 pages, 2010

business & management

business & management

1082 books


909 books


705 books
The Harvard Negotiation Project, creators of the bestselling guide Getting to Yes, has updated their bestselling book-now with new material from experts on difficult conversations. You'll learn how you can: Identify the underlying structure of every difficult conversation Use the best strategies to start a conversation without defensiveness Listen for the true meaning of what is not said Stay balanced in the face of attacks and accusations
Understanding the Three Conversations

In 'Difficult Conversations', Douglas Stone explains that every difficult conversation is actually three conversations in one. These are the 'What Happened' conversation, the 'Feelings' conversation, and the 'Identity' conversation. By understanding these three layers, you can navigate tough talks more effectively.

The Importance of Listening

Stone emphasizes the importance of listening in difficult conversations. He suggests that by truly listening to the other person, you can understand their perspective and find a common ground. So, next time you're in a tough talk, remember to listen more and talk less.

Avoiding Blame

One key takeaway from 'Difficult Conversations' is to avoid the blame game. Stone suggests that blaming others can escalate the situation and make the conversation even more difficult. Instead, focus on understanding the problem and finding a solution together.

Expressing Feelings

Stone encourages readers to express their feelings during difficult conversations. He believes that acknowledging and sharing your emotions can help to resolve conflicts and improve relationships. So, don't be afraid to let your feelings show during tough talks.

Learning from Difficult Conversations

Lastly, 'Difficult Conversations' teaches us that every difficult conversation is an opportunity to learn and grow. Stone suggests that by reflecting on these conversations, we can gain valuable insights about ourselves and others. So, next time you have a tough talk, see it as a chance to learn something new.

Quotes 5

Difficult Conversations is a guidebook to achieving meaningful dialogue at work, in your personal relationships, and in your everyday life.

Bill GatesBill Gates - Microsoft Co-founder

This book is a powerful tool for improving crucial conversations in personal and professional settings.

Daniel GolemanDaniel Goleman - Emotional Intelligence Author

Difficult Conversations is a must-read for anyone who seeks to connect on a deeper level.

Sheryl SandbergSheryl Sandberg - Facebook COO

This book provides a roadmap for navigating through challenging conversations with grace and effectiveness.

Tony RobbinsTony Robbins - Motivational Speaker

Difficult Conversations is a game-changer for those seeking to improve their communication skills.

Oprah WinfreyOprah Winfrey - Media Mogul
Bill GatesDaniel GolemanSheryl SandbergTony RobbinsOprah Winfrey


authorRyan Hoover

Ryan Hoover