Josh Waitzkin is an American chess prodigy, international martial arts champion, and author. He was the basis for the book and film “Searching for Bobby Fischer”, which portrayed his childhood rise to the top of the competitive chess world. Waitzkin has since become a successful author, public speaker, and entrepreneur.
Waitzkin was born in New York City and began playing chess at the age of six. He quickly rose to prominence, becoming the youngest U.S. Chess Federation master in history at the age of nine. He went on to become the National Chess Champion three years in a row, and at the age of twelve he achieved the rank of International Master.
In addition to his success in the competitive chess world, Waitzkin also trained and competed in martial arts. After becoming the National Tai Chi Push Hands Champion and the National Tai Chi Chuan Champion, he went on to win the World Championship of Tai Chi Push Hands in 1997.
Waitzkin retired from competitive chess at the age of sixteen to pursue other interests. He attended Columbia University, where he majored in English and studied philosophy and psychology. After college, Waitzkin immersed himself in the world of poker. He became a professional poker player and won the 2006 World Series of Poker.&nbsp;
In addition to his professional successes, Waitzkin is an accomplished author. He wrote the book “The Art of Learning”, which explores his journey to mastery in both chess and martial arts. He also wrote “The Art of Learning: A Journey in the Pursuit of Excellence” and “The Art of Learning Journal”. Waitzkin has been featured in numerous publications, including The New Yorker, The Wall Street Journal, and The New York Times.&nbsp;
Today, Waitzkin is a sought-after public speaker and consultant, as well as a business coach. He has spoken at a variety of conferences and events, including TEDx and the World Economic Forum. In addition to his public speaking engagements, Waitzkin is the co-founder of the Waitzkin Institute, which provides consulting and coaching services to individuals and organizations. He also serves as the chairman of the board of directors for the International Chess Federation.&nbsp;
Josh Waitzkin is an inspirational figure who has achieved success in multiple fields. His dedication to excellence, combined with his ability to adapt to new challenges, has enabled him to achieve a level of success rarely seen in any single field.

Josh

Julia Galef is co-founder of the Center for Applied Rationality. She is a writer and public speaker on the topics of rationality, science, technology, and design.

Julia

Adam Grant is an American psychologist and author widely known for his work on the science of giving, creativity, and organizational psychology. He is the top-rated professor at the Wharton School of the University of Pennsylvania and a former professor at the University of Michigan. His first book, Give and Take: A Revolutionary Approach to Success, was a New York Times bestseller.
Grant is a leading authority on the science of giving, creativity, and organizational psychology. He has written or co-written six books, including Originals: How Non-Conformists Move the World and Option B: Facing Adversity, Building Resilience, and Finding Joy. He has also written for The New York Times, The Atlantic Monthly, Harvard Business Review, and other publications.
Grant's research focuses on how giving, taking, and exchanging advice affects an individual’s success. He has studied how to maximize the benefits of giving, how to encourage more successful collaborations, and how to foster an environment of innovation and creativity. He has also explored how to assess and develop leadership potential within organizations and how to build workplace cultures where employees are empowered to do their best work.
Grant has received numerous awards and honors, including being named one of the world's 40 most influential management thinkers by Thinkers50 in 2015, one of the world's 50 most influential management thinkers by Thinkers50 in 2018, and one of the world's most influential management gurus by The Observer in 2018. He is a recipient of the Carnegie Medal for Excellence in Mentoring and was named the Most Influential Thinker of the Decade by Poets &amp; Quants in 2020.
In addition to his academic and writing career, Grant is a frequent speaker for organizations, universities, and conferences around the world. He has presented to audiences of thousands at TEDx events, and he has been featured on television and radio programs such as The Oprah Winfrey Show, 60 Minutes, and NPR’s Fresh Air. He has also served as a visiting professor at Stanford, Cornell, and INSEAD, and he is currently a visiting professor at the London School of Economics.

Adam

Antonio García Martínez is an entrepreneur, investor, writer, and tech industry veteran. He has had a long and varied career, beginning in the early days of the dot-com boom and continuing today. Early in his career, Antonio worked in a variety of roles at companies such as Apple, Microsoft, and Goldman Sachs.
At Apple, Antonio held a variety of positions, including working on the retail side of the business, developing software, and helping to launch the Apple Store. At Microsoft, Antonio was involved in the development of a number of products, including Windows 95 and Windows 98. After leaving Microsoft, Antonio founded Adify, a venture-backed ad network that WPP eventually acquired.
More recently, Antonio has become an investor, author, and thought leader in the technology and venture capital industries. He has invested in a variety of startups, including Twitter, Uber, and Stripe. He is also the author of the book Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley, which chronicles his experiences in the tech industry.
In addition to his work as an investor and author, Antonio is a sought-after speaker and thought leader. He has appeared on the TED stage, as well as at conferences including SXSW, DLD, and TechCrunch Disrupt. Antonio is often called upon to provide his expertise and insight into the tech industry, as well as his views on the current state of venture capital and startups.
Overall, Antonio García Martínez is an accomplished entrepreneur, investor, author, and thought leader. His wealth of experience and knowledge from working in and around the tech industry, combined with his excellent communication skills, make him a highly sought-after individual in the industry.

Antonio García

Jocko Willink is an American retired Navy Seal officer, author, podcaster, and public speaker. He is best known for his involvement in the Battle of Ramadi, his success in the Navy SEALs, and his leadership philosophy, which is based on discipline, hard work, and respect for others.
Willink was born in Easton, Pennsylvania, on September 8, 1971. He joined the Navy in 1990 and, after graduating from Basic Underwater Demolition/SEAL (BUD/S) training, was assigned to SEAL Team 3. During his service in the Navy, Willink completed multiple deployments to Iraq and Afghanistan and was eventually assigned to Task Unit Bruiser, the most decorated special operations unit of the Iraq War. During the Battle of Ramadi, Willink and his team helped to clear the city of insurgent forces, and their exemplary performance earned them the Navy Cross.
Willink retired from the Navy in 2010 and soon after began to share his leadership philosophy. He has authored several books, including Extreme Ownership, Leadership Strategy and Tactics, and Way of the Warrior Kid, as well as co-hosting the popular podcast Jocko Podcast.
Willink is also a respected public speaker, giving talks all over the world on topics such as leadership, discipline, and team building. He is a sought-after keynote speaker for both corporate and military events.
Willink is an advocate for physical and mental fitness, often speaking about the importance of proper nutrition and exercise. He also encourages people to push themselves and strive to become the best versions of themselves.
Willink is a highly respected figure in the military and business worlds, and his words have been an inspiration to many. His leadership philosophy is one that emphasizes discipline, hard work, and respect for others, and these values are ones that have served him well throughout his career.

Jocko

Kim Scott is the author of Just Work: Get *t Done Fast and Fair as well as Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity. Trier Bryant and Kim co-founded the company Just Work to help organizations and individuals create more equitable workplaces. Jason Rosoff and Kim co-founded the company Radical Candor to help rid the world of bad bosses. Kim was a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies.&nbsp;
She was a member of the faculty at Apple University and, before that, led AdSense, YouTube, and DoubleClick teams at Google. Earlier in her career, Kim managed a pediatric clinic in Kosovo and started a diamond-cutting factory in Moscow. She lives with her family in Silicon Valley.

Tim Ferriss is an American author, entrepreneur, and public speaker. He is best known for his bestselling book, The 4-Hour Workweek, and for his podcast, The Tim Ferriss Show. Ferriss has been featured in the Time 100 Most Influential People list and has been recognized as one of Fast Company's "Most Innovative Business People."
Ferriss was born in East Hampton, New York, in 1977. He attended St. Paul's School in Concord, New Hampshire, and graduated from Princeton University with a degree in East Asian Studies in 2000. After college, he worked in sales and marketing for a data storage company before starting his own business, BrainQUICKEN, which he eventually sold.
In 2007, Ferriss wrote The 4-Hour Workweek, which became an international bestseller. The book proposed a new way of working that focused on efficiency and productivity and encouraged readers to pursue their dreams and passions. The book was credited with launching the "lifestyle design" movement and has been translated into 35 languages.
In 2010, Ferriss launched his podcast, The Tim Ferriss Show, which is now one of the most popular podcasts in the world. He interviews high-profile guests from various fields, including business, sports, and entertainment. Ferriss has also written several other books, including The 4-Hour Body, The 4-Hour Chef, Tools of Titans, and Tribe of Mentors.
Ferriss has been an active investor, advisor, and board member for a number of companies, including Uber, Evernote, Shopify, and Duolingo. He is a founding member of the Silicon Valley investment firm K9 Ventures and is also a venture partner at the venture capital firm Collaborative Fund.
Ferriss is active in the philanthropic community and has been involved with a number of charities, including DonorsChoose.org, The International Rescue Committee, and the Michael J. Fox Foundation. He is also a member of the Clinton Global Initiative.

Peter Ferdinand Drucker was a writer, management consultant and university professor. His writing focused on management-related literature. Peter Drucker made famous the term knowledge worker and is thought to have unknowingly ushered in the knowledge economy, which effectively challenges Karl Marx's world-view of the political economy.&nbsp;
George Orwell credits Peter Drucker as one of the only writers to predict the German-Soviet Pact of 1939. The son of a high-level civil servant in the Habsburg empire, Drucker was born in the chocolate capital of Austria, in a small village named Kaasgraben (now a suburb of Vienna, part of the 19th district, Döbling).&nbsp;
Following the defeat of Austria-Hungary in World War I, there were few opportunities for employment in Vienna, so after finishing school, he went to Germany, first working in banking and then in journalism. While in Germany, he earned a doctorate in International Law. The rise of Nazism forced him to leave Germany in 1933.&nbsp;
After spending four years in London, in 1937, he moved permanently to the United States, where he became a university professor, freelance writer, and business guru. In 1943 he became a naturalized citizen of the United States. He taught at New York University as a Professor of Management from 1950 to 1971. From 1971 to his death, he was the Clarke Professor of Social Science and Management at Claremont Graduate University.

Peter

Jim Rohn was an American entrepreneur, author, and motivational speaker. He was one of the most influential figures in the personal development and self-improvement industry during the 20th century.
Rohn was born in Yakima, Washington, in 1930. He had a difficult childhood, working long hours in his father's business while attending school. He eventually dropped out of high school to pursue a career in sales after his father's business went bankrupt.
Rohn's early career was largely focused on selling, and he quickly rose through the ranks of several organizations. He eventually became the National Sales Manager of Abbott Laboratories. After leaving Abbott, Rohn worked as a consultant for numerous companies and began to give motivational speeches and seminars.
Rohn was an incredibly influential speaker and author. He wrote several books, including The Art of Exceptional Living, Seven Strategies for Wealth and Happiness, and Lessons from a Third-Grade Dropout. He also delivered numerous speeches, including his famous "You're the Average of the 5 People You Spend the Most Time With" speech.
Rohn's success as a motivational speaker and author was largely attributed to his philosophy of personal development and self-improvement. He believed that one should focus on improving oneself rather than simply trying to accumulate material possessions.
Rohn was a passionate advocate of personal growth and development. He often emphasized the importance of developing strong relationships with others, as well as the need to seek knowledge and new experiences continually.
Rohn's influence has been felt far and wide. His teachings have been adopted by countless individuals who have gone on to become successful entrepreneurs, authors, and speakers.
Rohn passed away in 2009, but his legacy continues to live on. He is remembered for his inspirational words, his passion for self-improvement, and his unwavering commitment to helping others reach their goals.

Arianna Huffington is a Greek-American author, syndicated columnist, and businesswoman. She was born Arianna Stassinopoulos on July 15, 1950, in Athens, Greece. She moved to the United Kingdom with her family when she was 16 and later studied economics at Girton College, Cambridge.
After graduating, Huffington began her career as a writer and commentator and was a prominent conservative commentator in the UK during the 1970s and 1980s. She later moved to the United States, where she continued her career as a political commentator and became a naturalized citizen in 1990.
In 2005, Huffington co-founded The Huffington Post, a news and opinion website, with Kenneth Lerer and Jonah Peretti. AOL acquired the site in 2011 for $315 million. She served as the site's editor-in-chief from 2005 to 2016.
Huffington is also a prolific author and has written several books, including "The Sleep Revolution," "Thrive," and "The Fourth Instinct: The Call of the Soul." She is also a public speaker and has delivered speeches on various topics, including well-being, media, and politics.
In 2016, Huffington resigned as editor-in-chief of The Huffington Post to focus on her health and wellness startup, Thrive Global, which focuses on reducing workplace stress and burnout. She is still the CEO of Thrive Global.
AOL acquired the Huffington Post in 2011 for $315 million. In 2016, she stepped down as editor-in-chief of The Huffington Post to focus on her new startup, Thrive Global, which aims to end the "epidemic of stress and burnout" by offering corporate wellness programs and products. Huffington is also an author, having written 14 books, including the best-seller "Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder."

Arianna

Nassim Nicholas Taleb is a Lebanese-American essayist, scholar, statistician, and former trader and risk analyst whose work focuses on problems of randomness, probability, and uncertainty. He is the author of several books, including "The Black Swan: The Impact of the Highly Improbable," which was published in 2007 and became a bestseller.
Taleb is a former trader and risk analyst and has worked as a professor of risk engineering at New York University's Tandon School of Engineering. He has a background in mathematics, statistics, and computer science and has published numerous papers in academic journals on topics related to randomness and uncertainty.
Taleb's main area of research is the study of "black swans," which he defines as rare events that have a large impact and are typically not predictable. He argues that traditional risk assessment methods, such as using historical data to predict future events, are inadequate because they fail to consider the possibility of black swan events.
Taleb is also known for his criticism of the concept of "normalcy" in statistics and his skepticism of the use of mathematical models in finance and economics. He has argued that the assumptions made in these models are often unrealistic and can lead to dangerous oversimplifications.
In addition to his work in academia, Taleb is also a public intellectual and has written several books for a general audience. His books have been widely discussed and debated in the media and have been translated into multiple languages.
Taleb is a strong advocate for antifragility, a concept he has developed and popularized in his books. Antifragility is the property of a system or entity that improves when subjected to volatility, shocks, stressors, or disorder and doesn't just remain indifferent to them.
Taleb's writing style is often characterized as provocative and contrarian, and he is known for his strong opinions on a wide range of topics. His work has been influential in the fields of economics, finance, and risk management and has also been discussed in the broader cultural and intellectual conversation.

Nassim Nicholas

Chase Jarvis is a professional photographer and entrepreneur based in Seattle, Washington. He is known for his commercial, advertising, and fine art photography work and has worked with clients such as Apple, Nike, and Red Bull. He is also the founder and CEO of CreativeLive, an online education platform offering live and on-demand photography, video, design, business, and more classes.
Chase Jarvis has received several awards and accolades throughout his career as a professional photographer and entrepreneur. Some of his notable awards include:
<ul>
<li>"Advertising Photographer of the Year" at the Lucie Awards in 2008</li>
<li>"Photographer of the Year" at the American Photography Awards in 2010</li>
<li>"Technology Innovator of the Year" at the PDN Photo Plus Expo in 2010</li>
<li>"Innovator of the Year" award at the Photo District News (PDN) Photo Annual in 2011</li>
</ul>
Additionally, his work has been featured in numerous publications, including The New York Times, The Wall Street Journal, and Time magazine. He has also been recognized as one of the most influential photographers of his generation by publications such as PDN, American Photo, and Popular Photography.
In addition to his professional work, Jarvis is a well-known author and has written several books on photography and creativity. His books such as "The Best Camera Is The One That's With You: iPhone Photography" and "Creative Calling: Establish a Daily Practice, Infuse Your World with Meaning, and Succeed in Work + Life."
He is also an advocate for using technology in the creative process. He has been a pioneer in using social media for self-promotion and marketing in the photography industry. He's also a keynote speaker and has spoken on creativity and entrepreneurship at events such as SXSW and Adobe MAX.

Chase

Marie Kondo is a tidying expert, bestselling author, star of Netflix's hit show, "Tidying Up With Marie Kondo," and founder of KonMari Media, Inc. Enchanted with organizing since her childhood, Marie began her tidying consultant business as a 19-year-old university student in Tokyo. Today, Marie is a renowned tidying expert helping people around the world to transform their cluttered homes into spaces of serenity and inspiration.
In her #1 New York Times bestselling book, "The Life-Changing Magic of Tidying Up," Marie took tidying to a whole new level, teaching that if you properly simplify and organize your home once, you'll never have to do it again. Marie has been featured on more than fifty major Japanese television and radio programs as well as in Time Magazine, The New York Times, The Wall Street Journal, The London Times, Vogue Magazine, the Ellen Show, the Rachael Ray Show, and many more. She has also been listed as one of Time Magazine’s 100 most influential people.

Marie

Dave Logan is co-founder and senior partner emeritus at CultureSync. In 2018, he moved to emeritus status to concentrate on his role as Chief Transformation and Innovation Officer of P3 Health Partners. At P3 Health Group, Dave works with the provider team to redesign the patient experience through innovative and performance-driven strategies and leadership.
Dave is the author or coauthor of five books, including the New York Times #1 bestseller Tribal Leadership and Wall Street Journal Bestseller The Three Laws of Performance. A member of the USC Marshall School of Business faculty since 1996, Dave served as Associate Dean for four years and teaches in the Executive MBA and Master of Medical Management programs. He is also on the faculty of the American Association for Physician Leaders (formerly ACPE), the Getty Leadership Institute at Claremont Graduate School, the Global Institute of Leadership Development (Linkage), and over a dozen corporate universities around the world.

Dave

Nir Eyal is a bestselling author, entrepreneur, and lecturer on the topics of consumer psychology and behavior design. He is well-known for his book Hooked: How to Build Habit-Forming Products, which focuses on understanding how technology companies create products that users become addicted to.
Eyal has a background in business and psychology, having received his MBA from Stanford University and a BSc in Psychology from the University of Pennsylvania. He has worked in the tech industry for over a decade and has held executive positions at several companies, including Yahoo and Time Warner.
Eyal has also founded two tech companies, AdNectar and Insightera, and is an investor in several startups. He has been an advisor or board member for numerous companies, including Eventbrite, Product Hunt, and BloomThat.
In addition to his business career, Eyal has written several books, including Hooked, Indistractable: How to Control Your Attention and Choose Your Life, and The Business of Habit: Designing Products and Services That Create Loyalty. He also writes a popular blog and hosts a podcast called The Nir and Far Show.
Eyal is a sought-after speaker, presenting to audiences all over the world. He has been featured in publications such as The New York Times, The Wall Street Journal, and Forbes and has been a guest on many podcasts, including The Tim Ferriss Show and The Joe Rogan Experience.
If you are interested in gaining a better understanding of how to design products and services that capture and keep users’ attention, Nir Eyal is an excellent resource. His books, blog, podcast, and talks offer valuable insights into the world of consumer psychology and behavior design.

David Sinclair is a world-renowned scientist and professor of genetics at Harvard Medical School. He is an authority in the field of aging, and his research focuses on understanding why we age and how to slow it down. He is the co-founder and co-chief editor of the journal Aging Cell, as well as a co-founder and co-director of the Sinclair Lab at Harvard Medical School.&nbsp;
Dr. Sinclair has made groundbreaking discoveries in the field of aging and longevity. He discovered a gene that controls the aging process and is currently researching ways to use this gene to extend the life and slow down the effects of aging. He has also identified a compound that could potentially reverse aging in mice and has been researching ways to develop a drug that could do the same for humans. His research has been featured in numerous publications, including the New York Times and The Atlantic.&nbsp;
In addition to his research, Dr. Sinclair is an advocate of healthy aging. He is the author of two books, Lifespan: Why We Age—and Why We Don't Have To and The Genetics of Health: Understand Your DNA to Transform Your Life, which provides insights into the science of aging and how to live a longer, healthier life. He is also the co-founder of the Institute for Aging Research and Education, which is dedicated to advancing the science of aging and promoting healthy aging.
Dr. Sinclair is a highly respected scientist and professor, and his work has been recognized with numerous awards and honors. He was named one of the world’s most influential people by Time Magazine in 2019 and is a recipient of the prestigious Albert Einstein Award for Outstanding Achievement in the Life Sciences. He has also been honored with the Breakthrough Prize in Aging Research and the American Society for Cell Biology’s worldwide recognition award for his research on aging.

David

Youngme

The book that taught America the social and personal significance of a new way of eating is still a useful guide for eating well in the twenty-first century.  Sharing her personal evolution and how this book changed her own life, world-renowned food expert Frances Moore Lappé offers an all-new philosophy on changing yourself—and the world—by changing the way you eat.  The Diet for a Small Planet features simple rules for a healthy diet streamlined, easy-to-use format food combinations that make delicious, protein-rich meals without meat indispensable kitchen hints—a comprehensive reference guide for planning and preparing meals and stacks hundreds of wonderful recipes. 

Nat Eliason is a highly successful entrepreneur, CEO, and founder of Growth Machine, an SEO-focused growth agency, and co-founder of Cup &amp; Leaf Tea. He is an experienced digital marketer, content strategist, and growth hacker.
Nat has a background in engineering and mathematics, which has helped him to become an expert in data analysis and optimization. He is a firm believer in using data to inform decisions and maximize returns. His work is highly sought after by major companies, startups, and individuals looking to improve their SEO presence and reach.
Nat is passionate about helping others grow their businesses and make the most out of their SEO efforts. He is constantly pushing the boundaries of what’s possible with SEO and is an advocate for the use of SEO to increase website visibility and traffic. He is also an expert in content marketing and has helped countless companies develop effective content strategies that have helped them to reach their goals.
Nat has been featured in prominent publications such as The Wall Street Journal, Forbes, Entrepreneur, and Inc. Magazine. He has also been a featured speaker at many tech conferences, such as SXSW, MozCon, and Content Marketing World.
Nat is passionate about giving back and is a supporter of numerous charitable causes, such as the World Wildlife Fund and the International Rescue Committee. He is also a co-founder of Cup &amp; Leaf Tea, a specialty tea company that donates a portion of its profits to organizations that support refugees.
In addition to being a successful entrepreneur, Nat is a family man. He is the proud father of two young boys and is devoted to his wife and children. He is an avid reader and a lover of the outdoors. He is also a passionate traveler and has visited many countries around the world. Nat loves to share his experience and knowledge with others and is an inspiring leader in the tech community.

Andrew Chen is a Taiwanese-American venture capitalist, entrepreneur, and writer. He is the founder of the venture capital firm Andreessen Horowitz and is a former partner at the venture capital firm Greylock Partners. He has been active in the startup and venture capital industry for over 15 years and is a well-known figure in the venture capital world.
Andrew is a prolific writer and speaker who has written extensively about startup and venture capital topics. He is the author of The Startup Playbook, which is a compilation of his thoughts, experiences, and insights on the venture capital industry and startups. He is also the author of the blog Startup Product Ideas, which features his insights and advice on startup and venture capital topics.
Andrew is an experienced investor in early-stage startups. He has invested in numerous startups, including Uber, Airbnb, Dropbox, Stripe, Slack, Instacart, and Eventbrite. He has also held advisory and board positions in various startups, such as Medium and Dropbox.
Andrew is a strong believer in the power of technology and innovation to drive economic growth and prosperity. He is an advocate for the importance of education and has spoken at various conferences and universities about the importance of innovation and entrepreneurship. He is also a supporter of various philanthropic causes and has donated his time and money to organizations such as the Asian Art Museum and the KIPP Foundation.
Andrew is a well-known figure in the venture capital world and is highly respected for his expertise and insights into the startup and venture capital industry. He is an important figure in the startup community and is respected for his commitment to helping startups achieve success.

Andrew

Guy Kawasaki

Seth Godin

Daniel Pink

Tom Peters

Malcolm Gladwell

Youngme Moon encourages us to embrace our uniqueness and not be afraid to stand out. She argues that in a world where everyone is trying to fit in, being different can be a powerful tool. So, don't be afraid to be yourself and let your unique qualities shine.

Embrace Uniqueness

In the book Different, Moon explores the concept of differentiation. She suggests that businesses should strive to be different rather than better. This can help them stand out in a crowded market and attract more customers. So, take a look at your business and see how you can make it different.

The Power of Differentiation

Moon advises us to avoid the competitive herd. She believes that when businesses try to compete with each other, they end up looking the same. Instead, she suggests that businesses should focus on being unique and offering something that no one else does. So, check your business strategy and find ways to avoid the competitive herd.

Avoid the Competitive Herd

Storytelling is a powerful tool that can help businesses connect with their customers. In Different, Moon explores the importance of storytelling and how it can help businesses stand out. She suggests that businesses should use stories to convey their unique qualities and values. So, take a look at your business and see how you can use storytelling to your advantage.

The Importance of Storytelling

Moon emphasizes the value of customer experience in Different. She believes that businesses should focus on creating memorable experiences for their customers. This can help them stand out and build a loyal customer base. So, dig into your customer service strategy and find ways to improve the customer experience.

The Value of Customer Experience

Different

Youngme Moon is the Donald K. David Professor of Business at Harvard Business School. Professor Moon's research sits at the intersection of strategy, branding innovation, and culture, with a particular focus on youth and the digital economy. She is the author of the bestselling book, Different, and she has published and sold more than two million case studies on companies ranging from Starbucks to IKEA to Uber.&nbsp;
She currently co-hosts a weekly podcast, After Hours, presented by TED. Professor Moon serves on the Board of Directors of Mastercard, Unilever, Warby Parker, and Sweetgreen; she also works with a number of early-stage startups. At HBS, she has launched a number of strategic innovations, including the MBA FIELD curriculum and the Harvard Business Online learning platform.&nbsp;
She has served as Senior Associate Dean for strategy and innovation and Senior Associate Dean for the MBA Program. She has received the HBS Student Association Faculty Award for teaching excellence multiple times; she is also the inaugural recipient of the Hellman Faculty Fellowship, awarded for distinction in research.
Professor Moon received her Ph.D. from Stanford University, her M.A. from Stanford University, and her B.A. from Yale University. Prior to joining HBS, she was on the faculty at MIT.&nbsp;

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