Ron Kaufman

Ron Kaufman is the author of the New York Times and USA Today bestseller, "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet." For over two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought-leaders, and customer service speakers in achieving superior service.

Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues with truly uplifting service. Ron works with a successful clientele of government agencies and multinational corporations, including Singapore Airlines, Xerox, Nokia Siemens Networks, Marina Bay Sands, and Wipro. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service.

Ron's methodology includes a set of proven service principles, leadership rules, culture-building blocks, and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to the frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of 15 books on service, business, and inspiration, including "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet." He has been featured in The Wall Street Journal, The New York Times, and USA Today.

In "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet," Ron's proprietary architecture for building an uplifting service culture is available in one comprehensive volume. Finally, leaders at all levels will have a blueprint for making uplifting service a part of everything they are and everything they do.