Steve Harvey is an American actor, comedian, television host, author, and radio personality who has had an incredibly successful career in entertainment. He is best known for his work on The Steve Harvey Show, Family Feud, and Little Big Shots.
Harvey was born in Welch, West Virginia, in 1957 and raised in Cleveland, Ohio. In 1984, he got his start as a stand-up comedian. That same year, he was a finalist in the Johnnie Walker National Comedy Search. In 1990, Harvey was cast in The Steve Harvey Show, a hit situation comedy that aired on the WB Network.
Harvey became a household name in 2000 when he began hosting the long-running game show Family Feud. For his work, he won seven Daytime Emmy Awards for Outstanding Game Show Host. In 2015, he began hosting Little Big Shots, a show that showcases the talents of children, which also earned him an Emmy nomination.
Harvey has also had a number of acting roles in television and film, including a recurring role on the sitcom The Parkers and a starring role in the movie Johnson Family Vacation. In addition, he has written multiple books, including the New York Times Best Seller Act Like a Lady and Think Like a Man.
Throughout his career, Harvey has been active in charitable works. He created the Steve and Marjorie Harvey Foundation, which focuses on empowering youth and families, and he is an ambassador for the United Nations Foundation’s Nothing But Nets campaign, which provides life-saving bed nets to families in Africa.
Harvey is an incredibly successful entertainer, and his influence can be seen in many different areas of entertainment. His work has been recognized by multiple Emmy Awards and other accolades, and he continues to be an important figure in the industry.
Harvey is also well-known for his ability to make people laugh. He has performed comedy shows across the country and is often featured on late-night talk shows. He is a frequent guest on the Ellen DeGeneres Show and has also hosted the BET Awards and the Miss Universe Pageant.
In addition, Harvey is a regular contributor to the radio show The Steve Harvey Morning Show, which is broadcast in over 70 markets in the United States and around the world. He is also the host of Steve Harvey’s Funderdome, a competition show on ABC that gives inventors the opportunity to pitch their products to a live audience.

Steve

Chris Anderson is the Head of TED, a non-profit organization devoted to spreading ideas through short, powerful talks. He is also the founder of TEDx, a program that allows communities and organizations to host TED-like events.
Anderson has been involved with TED since 2001 and took over as Head of TED in 2002. Under his leadership, TED has grown into a global phenomenon, with talks being viewed by millions of people in more than 100 languages. He has also been instrumental in expanding the reach of TED by making the words available for free online and by launching the TEDx program.
In addition to his work with TED, Anderson is also an entrepreneur and author. He is the founder of several successful companies. In addition, he has written several books, including "The Long Tail: Why the Future of Business Is Selling Less of More" and "TED Talks: The Official TED Guide to Public Speaking."
Anderson is a firm believer in the power of ideas to change the world, and he has dedicated his career to promoting this idea through TED. He is a charismatic and dynamic speaker and has been praised for his ability to bring together diverse groups of people to share their thoughts and inspire change.
Anderson is also known for his innovative approach to curation, which has helped to make TED one of the most respected and widely-watched platforms for ideas. He has a keen eye for identifying new and emerging trends and is always looking for ways to bring fresh perspectives and voices to the TED stage.
He has also been a champion of using technology to democratize knowledge and ideas, making them more accessible to people worldwide. In addition, he has been an early adopter of new technologies, such as online video and social media, to help spread TED's message and reach new audiences.
Various organizations and publications have also recognized Anderson's work with TED. He has been honored with numerous awards for his contributions to the field of communications and education and has been named one of the most influential people in the world by Time Magazine.
In addition to his role at TED, Anderson is a sought-after speaker and advisor and has been invited to speak at conferences and events worldwide. In addition, he is a regular contributor to various publications, where he shares his insights on the future of technology, business, and culture.
Overall, Chris Anderson is a respected leader and a thought leader in the field of ideas and education, and he continues to inspire and innovate in his role as Head of TED. His work has helped make TED one of the most critical and influential platforms for sharing knowledge and ideas, and his contributions to the field will continue to be felt for years.

Chris

Reid Hoffman is a venture capitalist and entrepreneur. He co-founded LinkedIn, a business-oriented social networking service, and was an executive at PayPal, an online payment company. Hoffman is also a partner at Greylock Partners, a venture capital firm. In addition, he is a board member or advisor to several technology companies and is the host of the podcast "Masters of Scale."
Reid Hoffman is also an author; he has written two books, The Startup of You: Adapt to the Future, Invest in Yourself, and Transform Your Career and Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies. In "The Startup of You," Hoffman writes about how to create a career and life adaptable to change and position oneself to take advantage of new opportunities.
In "Blitzscaling," Hoffman shares his experiences as an entrepreneur and venture capitalist and provides insights on how to scale a business quickly while maintaining a solid company culture and sustainable growth. Both books have been well-received by critics and praised for giving practical advice for entrepreneurs and career-minded individuals.
Reid Hoffman co-founded LinkedIn in 2002 and served as its Executive Chairman until Microsoft acquired the company in 2016. Under Hoffman's leadership, LinkedIn became one of the most popular social media platforms for professionals, with over 700 million members as of 2021.
He was also instrumental in the company's initial public offering (IPO) in 2011 and its growth and expansion in the following years. He has also been recognized for his role in developing LinkedIn as a pioneer in social networking for professionals and for his contributions to the technology industry as an entrepreneur and venture capitalist.

Reid

Tim Ferriss is an American author, entrepreneur, and public speaker. He is best known for his bestselling book, The 4-Hour Workweek, and for his podcast, The Tim Ferriss Show. Ferriss has been featured in the Time 100 Most Influential People list and has been recognized as one of Fast Company's "Most Innovative Business People."
Ferriss was born in East Hampton, New York, in 1977. He attended St. Paul's School in Concord, New Hampshire, and graduated from Princeton University with a degree in East Asian Studies in 2000. After college, he worked in sales and marketing for a data storage company before starting his own business, BrainQUICKEN, which he eventually sold.
In 2007, Ferriss wrote The 4-Hour Workweek, which became an international bestseller. The book proposed a new way of working that focused on efficiency and productivity and encouraged readers to pursue their dreams and passions. The book was credited with launching the "lifestyle design" movement and has been translated into 35 languages.
In 2010, Ferriss launched his podcast, The Tim Ferriss Show, which is now one of the most popular podcasts in the world. He interviews high-profile guests from various fields, including business, sports, and entertainment. Ferriss has also written several other books, including The 4-Hour Body, The 4-Hour Chef, Tools of Titans, and Tribe of Mentors.
Ferriss has been an active investor, advisor, and board member for a number of companies, including Uber, Evernote, Shopify, and Duolingo. He is a founding member of the Silicon Valley investment firm K9 Ventures and is also a venture partner at the venture capital firm Collaborative Fund.
Ferriss is active in the philanthropic community and has been involved with a number of charities, including DonorsChoose.org, The International Rescue Committee, and the Michael J. Fox Foundation. He is also a member of the Clinton Global Initiative.

Dave

Adam Grant is an American psychologist and author widely known for his work on the science of giving, creativity, and organizational psychology. He is the top-rated professor at the Wharton School of the University of Pennsylvania and a former professor at the University of Michigan. His first book, Give and Take: A Revolutionary Approach to Success, was a New York Times bestseller.
Grant is a leading authority on the science of giving, creativity, and organizational psychology. He has written or co-written six books, including Originals: How Non-Conformists Move the World and Option B: Facing Adversity, Building Resilience, and Finding Joy. He has also written for The New York Times, The Atlantic Monthly, Harvard Business Review, and other publications.
Grant's research focuses on how giving, taking, and exchanging advice affects an individual’s success. He has studied how to maximize the benefits of giving, how to encourage more successful collaborations, and how to foster an environment of innovation and creativity. He has also explored how to assess and develop leadership potential within organizations and how to build workplace cultures where employees are empowered to do their best work.
Grant has received numerous awards and honors, including being named one of the world's 40 most influential management thinkers by Thinkers50 in 2015, one of the world's 50 most influential management thinkers by Thinkers50 in 2018, and one of the world's most influential management gurus by The Observer in 2018. He is a recipient of the Carnegie Medal for Excellence in Mentoring and was named the Most Influential Thinker of the Decade by Poets &amp; Quants in 2020.
In addition to his academic and writing career, Grant is a frequent speaker for organizations, universities, and conferences around the world. He has presented to audiences of thousands at TEDx events, and he has been featured on television and radio programs such as The Oprah Winfrey Show, 60 Minutes, and NPR’s Fresh Air. He has also served as a visiting professor at Stanford, Cornell, and INSEAD, and he is currently a visiting professor at the London School of Economics.

Adam

Henry Dreyfuss was an American industrial design pioneer. Dreyfuss is known for designing some of the most iconic devices found in American homes and offices throughout the twentieth century, including the Western Electric Model 500 telephone, the Westclox Big Ben alarm clock, and the Honeywell round thermostat. Dreyfuss enjoyed long-term associations with several name-brand companies such as American Telephone and Telegraph, John Deere, Polaroid, and American Airlines.
Dreyfuss, a native of Brooklyn, New York City, is one of the celebrity industrial designers of the 1930s and 1940s who pioneered his field. Dreyfuss dramatically improved dozens of consumer products look, feel, and usability. Sometimes compared to Raymond Loewy and other contemporaries, Dreyfuss was much more than a stylist; he applied common sense and a scientific approach to design problems, making products more pleasing to the eye and hand, safer to use, and more efficient to manufacture and repair.&nbsp;
His work helped popularize the industrial designer's role while also contributing significant advances to the fields of ergonomics, anthropometrics, and human factors. Dreyfuss began as a Broadway theatrical designer. Until 1920, he apprenticed under Norman Bel Geddes, who would later become one of his competitors. In 1929, Dreyfuss opened his own office for theatrical and industrial design. His firm met with commercial success and continued as Henry Dreyfuss Associates for over four decades after his death.
In 1955, Dreyfuss wrote Designing for People. A window into Dreyfuss's career as an industrial designer, the book illustrated his ethical and aesthetic principles, including design case studies, many anecdotes, and an explanation of his "Joe" and "Josephine" anthropometric charts. In 1960 he published The Measure of Man, a collection of ergonomic reference charts providing designers with precise specifications for product designs.&nbsp;
In 1965, Dreyfuss became the first President of the Industrial Designers Society of America (IDSA). In 1969, Dreyfuss retired from the firm he founded but continued serving many of the companies he worked with as a board member and consultant. In 1972 Dreyfuss published The Symbol Sourcebook, An Authoritative Guide to International Graphic Symbols. This visual database of over 20,000 symbols continues to provide a standard for industrial designers worldwide.
On October 5, 1972, the bodies of Henry Dreyfuss (aged 68) and his wife and business partner Doris Marks Dreyfuss (aged 69) were found dead in the garage at 500 Columbia Street in South Pasadena, California by Dr. Edward Evans, the family physician. They committed suicide together. Authorities reported the cause of death as carbon monoxide poisoning. Lieut. John R. Simmons, chief of the detective bureau of the South Pasadena police, reported that notes had been left.&nbsp;
A note instructed the Dreyfuss's maid to call Dr. Evans upon her arrival this morning. Another note held the key to the carriage house and instructions to enter. Dr. Evans reported the deaths to the police at approximately 8:10 A.M. The couple was survived by their son, John A., and their two daughters, Ann and Mrs. George C. Wilson Jr. Mrs. Dreyfuss was terminally ill at this time.

Henry

Ryan Holiday is an American author, marketer, media strategist, and entrepreneur. He is the author of several bestselling books, including his most recent, Perennial Seller, as well as popular titles such as The Obstacle Is the Way, Ego Is the Enemy, Conspiracy, and Growth Hacker Marketing. Holiday has written for the New York Times, Forbes, the Wall Street Journal, and other publications. He has also been featured in Time, The New Yorker, and The Washington Post.
Holiday is the founder of Brass Check, a creative consulting agency that specializes in marketing, media strategy, and creative consulting. He has worked with some of the world’s most successful authors, entrepreneurs, and public figures, including Tony Robbins, Tim Ferriss, Robert Greene, and Tucker Max. His clients also include media companies such as VICE, MTV, and Complex. He has also served as a consultant to brands such as American Apparel, Google, and Gillette.
As an author, Holiday has written nine books, three of which have become New York Times bestsellers. His books focus on topics such as personal and professional development, marketing, and media strategy. His most recent book, Perennial Seller, is a guide to creating and sustaining success in business, publishing, and life.
As a media strategist and consultant, Holiday has helped launch and reinvigorate several brands and campaigns. His work spans from creating marketing campaigns for startups and Fortune 500 companies to working as a creative consultant for media companies and major brands.
Holiday's work has been featured in major publications, including the New York Times, The Wall Street Journal, Fast Company, and The Washington Post. He has also appeared on television shows such as the Colbert Report, Late Night with Jimmy Fallon, The Today Show, and podcasts such as the Tim Ferriss Show and the Joe Rogan Experience.&nbsp;
In addition to his work as an author, media strategist, and consultant, Holiday is a frequent public speaker. He has been a keynote speaker at events such as SXSW, the World Business Forum, and the Inc. 5000 Conference. He also teaches marketing and media strategy classes at the University of California, Berkeley.
Holiday is passionate about helping others achieve their goals and dreams. He has created several online courses and resources to help entrepreneurs, creatives, and marketers better understand the media landscape, marketing, and creative strategies. He also serves as the Managing Director of the media startup, Contently and is an adviser to several startups and companies. He is also a mentor to many aspiring entrepreneurs and creators.

Ryan

Antonio García Martínez is an entrepreneur, investor, writer, and tech industry veteran. He has had a long and varied career, beginning in the early days of the dot-com boom and continuing today. Early in his career, Antonio worked in a variety of roles at companies such as Apple, Microsoft, and Goldman Sachs.
At Apple, Antonio held a variety of positions, including working on the retail side of the business, developing software, and helping to launch the Apple Store. At Microsoft, Antonio was involved in the development of a number of products, including Windows 95 and Windows 98. After leaving Microsoft, Antonio founded Adify, a venture-backed ad network that WPP eventually acquired.
More recently, Antonio has become an investor, author, and thought leader in the technology and venture capital industries. He has invested in a variety of startups, including Twitter, Uber, and Stripe. He is also the author of the book Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley, which chronicles his experiences in the tech industry.
In addition to his work as an investor and author, Antonio is a sought-after speaker and thought leader. He has appeared on the TED stage, as well as at conferences including SXSW, DLD, and TechCrunch Disrupt. Antonio is often called upon to provide his expertise and insight into the tech industry, as well as his views on the current state of venture capital and startups.
Overall, Antonio García Martínez is an accomplished entrepreneur, investor, author, and thought leader. His wealth of experience and knowledge from working in and around the tech industry, combined with his excellent communication skills, make him a highly sought-after individual in the industry.

Antonio García

Graphic designer and journalist. Since 2008 he has been the creative director of IL, the magazine of Il Sole 24 ORE. He is a professor at IUAV University of Venice and IED in Milan, Turin, and Barcelona, and also a lecturer at Singapore Management University, Politecnico di Milano, Domus Academy, and other universities in Italy and abroad.&nbsp;
In 2013 he published Designing News - Changing the World of Editorial Design and Information Graphics (Gestalten). During his career, he has won many awards, including European Design Awards, D&amp;AD Awards, and the Compasso d'Oro ADI Award.&nbsp;
His works have been published and exhibited in several countries, recently at the V&amp;A Museum in London and at the Cooper Hewitt Smithsonian Design Museum in New York. He is a member of the Society of Publication Designers (SPD), the Society for News Design (SND), and a professional member of AIAP.

Francesco

Chris Do is an Emmy award winning designer, founder and CEO of Blind, Inc., where he oversees the creative and strategic direction of the company. Mr. Do currently serves on the board and is an advisor for organizations including: AIGA/LA, Emmys Motion &amp; Title Design Peer Group, Otis Board of Governors, Saleshood, Santa Monica College and Woodbury University.
He received his BFA from Art Center College of Design in Graphics/Packaging, where he has taught Sequential Design for over a decade. He’s lectured at: California Institute of the Arts, LA Art Institute, Siggraph, Otis College of Design, MGLA, Cal State Los Angeles/Northridge and San Diego City College.
Prior to forming Blind, Mr. Do worked at Cole &amp; Weber, Seattle as an Art Director, Epitaph Records as a designer and freelance designer at broadcast design firm, Novocom and R/GA LA under Kyle Cooper on main titles such as The Island of Dr. Moreau, Celtic Pride and Eraser.

Jake Knapp is an inventor, designer, and author. He is most well-known for inventing the Design Sprint, a five-day process for solving problems and creating new products, services, and strategies. He is also a New York Times bestselling author, having written two books, Sprint and Make Time.&nbsp;
As a design thinker, Jake has worked with some of the world’s leading companies, such as Slack, LEGO, IDEO, and NASA. He has coached on design strategy and time management, helping these companies take their products and services from ideas to reality.
An advocate of the design-thinking approach, Jake has been a keynote speaker at conferences and workshops around the world. He has been featured in The New York Times, The Wall Street Journal, The Guardian, Wired, and Forbes and has been invited to TEDx and Google's Zeitgeist conferences to discuss his methodologies.
Jake is currently a Design Partner at Google Ventures, where he helps companies use design sprints to create innovative products and services. He also serves as a lecturer at Stanford University's Hasso Plattner Institute of Design, where he teaches Design Thinking and Design Sprints.
Jake has a passion for creating and innovating, and his approach to design has helped countless companies realize their potential. He is a firm believer that with the right combination of processes, people, and tools, any problem can be solved.

Jake

Jocko Willink is an American retired Navy Seal officer, author, podcaster, and public speaker. He is best known for his involvement in the Battle of Ramadi, his success in the Navy SEALs, and his leadership philosophy, which is based on discipline, hard work, and respect for others.
Willink was born in Easton, Pennsylvania, on September 8, 1971. He joined the Navy in 1990 and, after graduating from Basic Underwater Demolition/SEAL (BUD/S) training, was assigned to SEAL Team 3. During his service in the Navy, Willink completed multiple deployments to Iraq and Afghanistan and was eventually assigned to Task Unit Bruiser, the most decorated special operations unit of the Iraq War. During the Battle of Ramadi, Willink and his team helped to clear the city of insurgent forces, and their exemplary performance earned them the Navy Cross.
Willink retired from the Navy in 2010 and soon after began to share his leadership philosophy. He has authored several books, including Extreme Ownership, Leadership Strategy and Tactics, and Way of the Warrior Kid, as well as co-hosting the popular podcast Jocko Podcast.
Willink is also a respected public speaker, giving talks all over the world on topics such as leadership, discipline, and team building. He is a sought-after keynote speaker for both corporate and military events.
Willink is an advocate for physical and mental fitness, often speaking about the importance of proper nutrition and exercise. He also encourages people to push themselves and strive to become the best versions of themselves.
Willink is a highly respected figure in the military and business worlds, and his words have been an inspiration to many. His leadership philosophy is one that emphasizes discipline, hard work, and respect for others, and these values are ones that have served him well throughout his career.

Jocko

Eli Altman is the author of Don't Call It That, the workbook for naming companies and products. Don't Call It That was published January, 2014, by ExtraCurricular Press, San Francisco.&nbsp;
Altman is Creative Director at the Berkeley, California-based naming and branding firm A Hundred Monkeys. He has led and completed well over 200 naming projects from Silicon Valley startups to the products of Fortune 50 companies. He was responsible for developing the naming process at A Hundred Monkeys and previously at MetaDesign, San Francisco.&nbsp;
Somehow, most of his past clients still like him. Altman started naming before he stopped wearing Velcro shoes. He named his first company on his own at sixteen. Altman is a graduate of the Design|Media Art program at UCLA. He usually eats, sleeps, and runs in Oakland, California.

Julie Zhuo is a well-known technology executive known for her tenure as Vice President of Product Design at Facebook. She joined the company in 2006 as one of its earliest employees and played a vital role in designing and developing many core products, including the News Feed and Timeline.
Ms. Zhuo has a background in computer science and human-computer interaction, which she studied at Stanford University. She is considered an expert in product design and has been recognized for her ability to bridge the gap between technical and design teams.
During her tenure at Facebook, she led a team of designers, researchers, and engineers. She played a vital role in the company's transition from a desktop-based service to a mobile-first platform. She also helped establish the company's design culture and approach, emphasizing user-centered design, iterative development, and data-driven decision-making.
Ms. Zhuo is also a popular speaker and author. She has spoken on product design, innovation, and leadership at conferences and universities worldwide.&nbsp;
Julie Zhuo's book "The Making of a Manager" is a guide for people transitioning from an individual contributors to a manager. The book covers a wide range of topics, including how to build and lead a team, how to set goals and delegate tasks, how to give feedback and handle difficult conversations, and how to build relationships and navigate office politics.
One of the key themes of the book is the importance of empathy and emotional intelligence in leadership. Zhuo stresses the importance of understanding and relating to the people you are leading and of being able to create an environment where people feel heard, valued, and supported.
The book also covers practical skills that managers need to develop, such as how to conduct effective meetings, how to set and communicate clear expectations, and how to make decisions and solve problems. Zhuo draws on her own experiences as a manager at Facebook, as well as those of other leaders in the tech industry, to provide real-world examples and insights.
Overall, the book is written in a conversational and accessible style and is intended to be practical and actionable. It is aimed at both new managers and experienced managers looking to improve their skills and has received positive reviews for its clear and concise advice.
Overall, Julie Zhuo is a highly respected and accomplished product design executive with a wealth of experience in the technology industry. She is known for her ability to lead and inspire teams, her deep understanding of user-centered design, and her ability to drive innovation and growth.

Julie

Founder of naming firm Eat My Words, Alexandra Watkins is a recognized expert on brand names with buzz. She is frequently quoted in the press and has been featured in leading business publications, including The Wall Street Journal, Inc., and Entrepreneur. Alexandra is a popular speaker at MBA programs and has been a guest presenter multiple times at the Stanford Graduate School of Business, San Francisco State, USF School of Management, and their alumni association.&nbsp;
She has also entertained audiences at the Proctor &amp; Gamble alumni association, Uncollege, In-House Agency Forum, SF City Club, and many co-working spaces. Alexandra first got hooked on naming when Gap hired her to create cheeky names for their first line of body care products. Soon after, she broke into the business by talking her way into branding powerhouse Landor via a Match.com date.&nbsp;
With her fresh, unconventional naming style, Alexandra soon became a go-to resource for countless branding and naming firms around the country. And Landor sent her enough business to open her own firm. Since then, she’s generated thousands of names for snacks, software, sunscreen, social networking sites, sportswear, shoes, sugar scrubs, serums, and seafood. (And that’s just the S’s!)&nbsp;
She’s also named lots of things that make people fat and drunk, including a nationally recognized bacon cheeseburger (which, ironically, must remain nameless). Prior to Eat My Words, Alexandra was an advertising copywriter, working at leading ad agencies up and down the West Coast, including five years at Ogilvy and Mather, where she helped launch Microsoft Windows and learned the language of Geek Speak.&nbsp;
In the mid-nineties, she jumped on the dot-com gravy train and rode it until it crashed in her SOMA backyard. Alexandra took the money and ran, spending a year in Australia, New Zealand, Bali, and Fiji. Upon her return, she discovered her passion for naming things and soon after started to Eat My Words.

Alexandra

Jakob

Marc

Service Design Thinking is a multidisciplinary approach to service design. Service Design has become somewhat of a buzzword recently, attracting a lot of attention from a variety of industries.&nbsp;
This book was put together using the same co-creative and user-centered methodologies that you can read and learn about within to define and demonstrate the developing topic of service design—the blurring of lines between goods and services.&nbsp;
It presents service design thinking in a way that is understandable to novices and students, broadens knowledge, and can be used as a resource by experienced designers.

Andy Budd is a well-known figure in the design and technology communities. He is the founder of Clearleft, a user experience design agency based in Brighton, England. Clearleft has worked with a wide range of clients, including Google, the BBC, and the Financial Times.
In addition to his role at Clearleft, Andy is a highly sought-after speaker, having spoken at conferences such as SXSW, Webstock, and An Event Apart. He is also an advisor and coach to startups and a venture partner at Seedcamp, an early-stage investment fund.
Andy deeply understands user-centered design and how it can be used to create successful products and services. He is a strong advocate for the value of design in business and is a regular commentator on the intersection of design and technology.
Andy has written several books on design and technology, including "CSS Mastery" and "Designing Interfaces." He is also a frequent contributor to industry publications such as A List Apart and Smashing Magazine.
Overall, Andy Budd is a well-respected figure in the design and technology communities. He is known for his expertise in user-centered design and his ability to help startups and businesses create successful products and services. He is an accomplished speaker, author, and advisor and continues to be an influential figure in the industry.

Andy

Tim Brown

Don Norman

Bill Moggridge

Bruce Nussbaum

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Jakob Schneider's book, 'This is Service Design Thinking', helps you explore the concept of service design. It's a holistic, multidisciplinary approach that focuses on creating better service experiences. Schneider emphasizes that service design isn't just about aesthetics, but about creating meaningful, user-centered services.

Understanding Service Design

The book emphasizes the importance of user experience in service design. Schneider believes that a good service should be efficient, effective, and satisfying for the user. He encourages readers to research and understand their users' needs and expectations to create services that truly resonate with them.

Importance of User Experience

Schneider provides a variety of tools and methods for service design. From journey maps to personas, he guides you on how to use these tools effectively. You'll find practical examples and case studies that will help you understand how to apply these tools in real-life situations.

Tools and Methods for Service Design

In 'This is Service Design Thinking', Schneider highlights the role of co-creation in service design. He believes that involving users in the design process can lead to more innovative and user-friendly services. So, take a look at this book if you want to learn how to engage your users in your design process.

The Role of Co-Creation

Schneider also looks into the future of service design. He sees it as a growing field with a lot of potential. The book encourages you to see service design as a way to improve not just businesses, but also public services and non-profit organizations. So, if you're interested in making a difference through design, this book is a must-read.

The Future of Service Design

This is Service Design Thinking

Marc Stickdorn is a German trainer and consultant for service design thinking. He lives in Innsbruck/Austria where he co-founded two start-ups.
He internationally supports both private and public organizations to build up knowledge in the field of service design. He supports them to apply service design within their organizational structures and processes aiming to break down silos, reduce development costs of new products and services and to increase customer experience. Marc is associate of DesignThinkers Academy in Amsterdam/NL and WorkPlayExperience in Nuremberg/GER. In 2010, Marc and Jakob Schneider published the award-winning book “This is Service Design Thinking”.&nbsp;
In 2012 Marc co-founded smaply, a software company developing software for service design. Smaply is a web-based software to visualize customer experiences with personas, stakeholder maps, and customer journey maps.
With a background in strategic management and information systems, Marc is a visiting / adjunct professor at various business and design schools. He published numerous academic papers on service design and ethnography – including two best paper awards. He pursues a PhD at the University of Erlangen-Nuremberg in Germany in information systems – Innovation and Value Creation.
In his research, he developed the innovative research approach of mobile ethnography using smartphones to collect real data from customers. This research led to his latest start-up in 2013: the academic spin-off ExperienceFellow. A combination of mobile apps and web-based software to research customer experience through mobile ethnography.

Marc Stickdorn

Best author’s book

This is Service Design Thinking

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This is Service Design Thinking

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