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Onward

368 pages, 2012

business & management

business & management

1082 books
biographies & memoirs

biographies & memoirs

997 books
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Description
A special New York Times bestseller ― Howard Schultz's story of the unprecedented highs and lows that face a public company CEO, and the inner grit that comes from leading a global workforce of dedicated professionals. It was early 2008 when Howard Schultz, the then-Chairman and CEO of Starbucks Coffee Company, returned to Starbuck's headquarters in Seattle. The once-strong brand had strayed from its core business principles, and Starbucks' market share was declining. If Schultz could not fix things fast, he felt it likely that he would lose his position as CEO. From that moment on, the decisions made by Schultz and his team would effectively determine the fate of Starbucks for years to come. And Onward is an illuminating record of those decisions, one many CEOs will appreciate for its insights into decision-making in times of uncertainty. Now updated with a new epilogue reflecting on lessons learned during Schultz's time as an active CEO, Onward offers shrewd advice on leadership and strategy while providing valuable insight into what it takes to preserve a brand's identity amid competitive pressures.
The Importance of Company Culture

In Onward, Howard Schultz emphasizes the significance of a strong company culture. He believes that a company's culture is its lifeblood, and it's what sets it apart from competitors. So, take a look at your own company's culture. Is it strong and positive? If not, it might be time to make some changes.

Leadership is Key

Schultz shares his belief that great leadership is crucial for a company's success. He stresses that leaders should be transparent, honest, and always put their employees first. If you're in a leadership position, this is a great reminder to check in with how you're doing.

Innovation is Essential

In the book, Schultz discusses how innovation kept Starbucks afloat during tough times. He encourages businesses to constantly explore new ideas and not be afraid of change. So, don't be scared to shake things up a bit in your own business.

The Power of Perseverance

Onward is a testament to the power of perseverance. Despite numerous challenges, Schultz never gave up on Starbucks. This is a great lesson for anyone facing difficulties - keep going, and you'll find a way through.

Customer Experience Matters

Schultz emphasizes the importance of providing an exceptional customer experience. He believes that this is what truly sets a company apart. So, take a moment to see how you can improve the customer experience in your own business.

Quotes 1

Schultz's passion for delivering quality coffee and creating a place for people to connect shines through in 'Onward'. It's a compelling and surprisingly candid narrative.

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