It’s Always Personal

256 pages, 2011

Anne Kreamer

business & management

1082 books

self-improvement

909 books

psychology

705 books

Takeaways

Description

In this groundbreaking look at what’s really going on from 9 to 5—the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration—journalist and former corporate executive Anne Kreamer shows readers how to get rational about our emotions in an emotionally charged workplace. With women now the majority of the workforce and the lines between office and personal life blurring as never before, the dynamics of work have shifted profoundly.

It’s Always Personal combines the latest information on how our neurobiology impacts our behavior (and vice versa) with candid stories from employees across all walks of life about their emotions on the job. After decades of ignoring how emotions affect performance at work, companies are slowly recognizing that policies like banning personal cell phones or shortening lunch hours won’t solve a fundamental issue—without learning how to deal with their feelings more effectively, workers won’t be able to do their jobs well.

Kreamer applies data from two national surveys conducted for this book to reveal exactly what makes workers feel valued and engaged by their companies, explaining how to implement these findings in practical ways for maximum effect.

Emotions at Work

In 'It’s Always Personal', Anne Kreamer explores the role of emotions in the workplace. She argues that emotions aren't a sign of weakness, but a natural human response. So, instead of suppressing them, we should learn how to manage and express them appropriately.

Gender Differences

Kreamer digs into the gender differences in emotional expression at work. She finds that women are more likely to express their emotions openly, while men tend to hide them. This can lead to misunderstandings and conflicts, so it's important to be aware of these differences.

The Power of Emotional Intelligence

The book emphasizes the importance of emotional intelligence in the workplace. Kreamer suggests that those who can understand and manage their own emotions, as well as empathize with others, are more likely to succeed in their careers.

Managing Stress

Kreamer also looks into the impact of stress on our performance at work. She provides practical tips on how to manage stress, such as taking breaks, practicing mindfulness, and maintaining a healthy work-life balance.

Creating a Healthy Work Environment

In 'It’s Always Personal', Kreamer encourages employers to create a work environment where employees feel comfortable expressing their emotions. This can lead to increased productivity, better teamwork, and a more positive workplace culture.

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