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Amaze Every Customer
240 pages, 2013
Delivering an exceptional customer experience at your company is the competitive edge of a new-era business. Customer service expert Shep Hyken offers a compelling example of an organization that delivers amazing service consistently, Ace Hardware.
Ace was named one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Ace’s success can be attributed to five key areas: leadership, culture, one-on-one, competitive edge, and community.
In this groundbreaking book, Shep explores each area and provides practical strategies that can help you establish your own commitment to delivering amazing service across the organization.
Shep Hyken emphasizes the importance of excellent customer service. He believes that every interaction with a customer is an opportunity to create a lasting impression. So, take a look at your customer service strategies and see if they're up to par.
Hyken stresses the need for consistency in delivering quality service. He suggests that businesses should strive to amaze their customers every time, not just once in a while. So, check your business processes and find ways to ensure consistent quality.
In Amaze Every Customer, Hyken explores the idea of empowering employees. He believes that when employees feel valued and empowered, they are more likely to provide exceptional service. So, research ways to empower your team and see the difference it makes.
Hyken encourages businesses to dig deeper into understanding their customers. Knowing their needs, preferences, and expectations can help in providing a service that truly amazes them. So, take the time to understand your customers better.
The book also highlights the importance of creating a customer-focused culture. Hyken believes that when the entire organization is focused on the customer, amazing service becomes the norm. So, look into your company culture and see if it's customer-focused.
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Shep Hyken's 'Amaze Every Customer' is a game-changer. It's a must-read for anyone who wants to level up their customer service game.
John C. Maxwell - Leadership ExpertHyken's 'Amaze Every Customer' is a masterclass in customer service. It's a must-read for any business leader.
Tony Hsieh - Zappos CEO'Amaze Every Customer' is a powerful tool for anyone looking to make a difference in their business. Shep Hyken is a genius.
Seth Godin - Marketing GuruShep Hyken's 'Amaze Every Customer' is a must-read. It's a blueprint for success in the modern business world.
Gary Vaynerchuk - Entrepreneur, Speaker'Amaze Every Customer' by Shep Hyken is a game-changer. It's a must-read for anyone who wants to make a difference in their business.
Simon Sinek - Leadership AuthorRecommendations
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