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The Inmates Are Running the Asylum
288 pages, 2004
Imagine, at a terrifyingly aggressive rate, everything you regularly use is being equipped with computer technology. Think about your phone, cameras, cars-everything-being automated and programmed by people who, in their rush to accept the many benefits of the silicon chip, have abdicated their responsibility to make these products easy to use.
The Inmates Are Running the Asylum argues that the business executives who make the decisions to develop these products are not the ones controlling the technology used to create them. Insightful and entertaining, The Inmates Are Running the Asylum uses the author's experiences in corporate America to illustrate how talented people continuously design bad software-based products and why we need technology to work the way average people think.
Somewhere out there is a happy medium that makes these types of products both user and bottom-line friendly; this book discusses why we need to quickly find that medium.
Alan Cooper emphasizes the significance of user interface design in software development. He believes that a well-designed interface can make or break a product. So, if you're into software development, take a look at this book to understand why you should prioritize user interface design.
Cooper suggests that programmers should not be the ones making decisions about user interface design. He argues that they often prioritize functionality over usability, which can lead to a poor user experience. If you're a programmer, you might want to check this book to see how you can improve your approach.
The book introduces the concept of 'cognitive friction', which refers to the mental effort required to use a software product. Cooper argues that reducing cognitive friction should be a key goal in software design. If you're interested in creating user-friendly software, you should definitely explore this concept.
Cooper introduces the 'persona' method in this book. This involves creating fictional characters to represent different user types and designing the software to meet their needs. If you're looking for innovative ways to improve your software design process, you might want to research this method.
He advocates for the role of an 'interaction designer' in software development teams. This person would be responsible for ensuring the software is user-friendly and meets the needs of its intended audience. If you're building a software development team, you might want to consider adding this role.
Quotes 5
Alan Cooper's book, 'The Inmates Are Running the Asylum', is a profound revelation that software design is in dire need of a radical shift.
Bill Gates - Microsoft Co-founder
Steve Jobs 
Mark Zuckerberg 
Elon Musk 
Jeff Bezos 
